Most Queries
For most queries relating to your British Coal Staff Superannuation Scheme pension benefits you should contact the British Coal Staff Superannuation Scheme Administration team at Capita on 0333 222 0074 or
bcsss@capita.co.uk, or
To notify us of the death of a pension scheme member, please click the Bereavement Form button below:
The team are fully trained on all aspects of British Coal Staff Superannuation Scheme benefits and you will get through to them without having to listen to a menu of
different numbers to press. If they are busy, you can leave a message and they will get back to you. Or you can try again at a less
busy time.
Difficulties with your 'on-line' access
The confidential access to the 'members only' section of the website is managed by the same team at Capita; this on-line access is
through a system called Hartlink Online Portal . So if you have a technical issue relating to log-on or password issues, you can call the team on
0333 222 0074 or email them on bcsss@capita.co.uk.
Tax Questions
We are required to deduct tab based on the tax codings given to us by HMRC, so as a general rule tax questions can only be answered by
HMRC. You can call HMRC on the following numbers:
From the UK: 0300 200 3300 (Lines are open from 8am to 8pm Monday to Friday and from 8am to 4pm on Saturdays).
If you are calling from abroad: +44 135 535 9022.
If you are hearing or speech impaired, there is a text phone service: 0300 200 3319.
When calling HMRC, you should have your National Insurance number and the scheme PAYE reference number to hand. The British Coal Staff Superannuation Scheme PAYE reference
number is 428/NCBP.
Tax Help for older people
The Scheme Trustees have teamed up with Tax Help for Older People (Tax Help), a charity which provides support to
older taxpayers who need help or guidance to understand the tax position on their income or proposed pension or
who are uncertain of the correspondence they receive from HMRC, or are anxious that they are paying the incorrect
amount of tax.
This support is provided to older taxpayers (typically those over 60, but also those in their 50s considering pension options)
when they cannot afford to pay for professional tax services (typically those whose annual income is less than £20,000 pa,
but this criterion can be extended in special circumstances).
BCSSS pensioner members in these categories in need of tax guidance and support can contact them free of charge for help on
0333 2075659 Monday to Friday from 9.00 am to 5.00 pm to talk to a tax expert who will offer independent tax advice
(not pension advice) across all sources of income.
Tax Help's booklets offering generic tax guidance are also available on the Scheme's website:
https://www.bcsss-pension.org.uk.
Disclaimer: Tax Help for Older People is a charitable organisation which provides tax advice and guidance to people on all sources
of income. Tax Help for Older People has a free dedicated telephone advice service provided by trained staff available for
Scheme members to provide support on tax queries. Face to face advice, when necessary, is provided by volunteer tax advisers
who are members of the Chartered Institute of Taxation (CIOT), the Association of Tax Technicians (ATT) or otherwise
professionally trained or qualified. The tax advisers are not independent financial advisers and Tax Help for Older People
does not provide independent financial advice. If you would like to consult an independent financial adviser, you are free to
use any provider and are responsible for the choice of provider. You can get free financial guidance from Government-backed
organisations such as Pension Wise (https://www.pensionwise.gov.uk/)
or the Money and Pensions Service (https://www.moneyandpensionsservice.org.uk/).
The Trustee is not recommending or endorsing the advice provided by the charity. The Trustee itself is not authorised to give any financial
advice and it accepts no liability for any advice which this charity or any other third-party organisation provides.
Contacting the Trustees
If you have a general question about the Scheme or want to contact the Trustees, then you should use the following contact details.