Cookie Policy
Last updated: 11 February 2026
1. What this policy covers
This cookie policy explains how and why we use cookies and similar technologies on this website (the "Site"), and how you can manage your cookie choices. This cookie policy should be read together with our privacy notice, which explains how we process personal data more generally, including your rights under applicable privacy laws.
2. Who we are
This Site is operated by us, Capita Pension Solutions Limited,
registered in England and Wales (company no. 02260524).
Capita Pension Solutions Limited forms part of Capita plc
(Capita plc's website).
Our registered office address is First Floor, 2 Kingdom Street,
Paddington, London, England, W2 6BD. Capita Pension Solutions Limited
is authorised and regulated by the Financial Conduct Authority
(FCA FRN: 142484).
3. Information about our use of cookies and other information gathering technologies
This Site uses cookies. Cookies are small text files that are placed on your device (computer, tablet or mobile) when you visit a website. They are widely used to make websites work efficiently, keep them secure, and provide information to the site operator.
Cookies can be:
Cookies may be set by us ("First Party" cookies) or by third
parties whose services are used on this Site ("Third Party" cookies).
For general information about cookies and how to manage them, you
may find the following independent resources helpful:
4. Personal data and cookies
Some cookies used on this Site collect information that is considered personal data under applicable privacy laws, such as unique identifiers, IP-related information or usage data associated with your account. Where cookies process personal data, we act as an independent controller of that data and the processing is carried out in accordance with our Privacy Notice.
Strictly necessary cookies generally do not collect personal data beyond what is required to provide the service you request (e.g. secure login, session management or security). Optional cookies (such as analytics or functional cookies) may collect additional information about how you use this Site, and we will only place these cookies with your consent.
For full details of how we process your personal data, including your rights under applicable privacy laws, please refer to our privacy notice.
5. Categories of cookies we use
We use the following categories of cookies on this Site:
- Strictly necessary (essential) cookies - these cookies are essential for this Site to function securely and correctly (e.g. security login and authentication, network management, load balancing, system stability and session management) and to provide the services you explicitly request. Because these cookies are required for this Site to function correctly, they are always active and do not require your consent under applicable privacy laws
-
Analytical or performance cookies - these cookies help us understand usage of
the Site so we can improve performance, usability and accessibility. These allow us
to recognise and count the number of visitors and to see how visitors move around
this Site when they are using it. Because analytics are not strictly necessary for the
service you request, they require your prior consent before we set them.
We use Google Analytics 4 ("GA4") for this purpose.
GA4 uses first-party cookies such as _ga and _ga_<container-id> to distinguish users and sessions. These cookies are not used to directly identify you and are only set with your consent. Analytics cookies are optional and will only be placed on your device if you accept them via our cookie banner or settings (further details on this below) - Functional cookies - these cookies support enhanced features, such as the online chatbot, preference-remembering, or other optional services. These cookies may improve your experience but are not essential for operating this Site. We will only set these optional cookies with your consent, unless a particular feature is strictly necessary to deliver a service you have actively chosen to use (for example, certain user-requested communication tools).
6. Cookies and similar technologies used on this Site
The table below explains the individual cookies we use on this Site and why. We indicate whether a cookie is First Party or Third Party.
A) Strictly necessary Cookies (no consent required):
| Cookie name | Provider | First Party/ Third Party | Purpose of cookie | Duration |
|---|---|---|---|---|
| ASP.NET_SessionId | Site operator, Microsoft | First Party | Maintains the user's authenticated session and enables secure login and navigation | Session-only cookie (deleted when the browser closes) |
| Sid* | Capita Pension Solutions Limited | First Party | Session identifier for secure operation and navigation. It holds your session information while using this Site | Session-only cookie (deleted when the browser closes) |
| functionalCookieConsent / perfAnalyticsCookieConsent | Capita Pension Solutions Limited | First Party | Stores your cookie-banner choice (accept/reject), ensuring the banner does not re-appear after a decision is made. Required for consent management | 90 Days |
| BNES_*,nlbi_* | Imperva (Incapsula) | Third Party | Used for the management of this Site's security. Web application firewall / load balancing for security and reliability | Session-only cookie (deleted when the browser closes) |
| Incap_ses_* | Imperva (Incapsula) | Third Party | Session-level security cookie. Used for Security + session integrity. Links HTTP requests to a unique session, enables DDoS protection and load balancing. Required for safe operation of this Site | Session-only cookie (deleted when the browser closes) |
| Visid_incap_* | Imperva (Incapsula) | Third Party | Persistent visitor ID. Assigns a unique visitor ID for security, DDoS protection, and site reliability. Helps the WAF maintain continuous protection across sessions. No personal data is used for marketing or analytics | Up to one year |
| Cstatus | Capita Pension Solutions Limited | First Party | Used by the application to maintain session state and ensure secure operation during the user's visit. This cookie stores session information required for site functionality (e.g., progression through secure pages). | Session-only cookie (deleted when the browser closes) |
B) Functional (consent required):
| Cookie name | Provider | First Party/ Third Party | Purpose of cookie | Duration |
|---|---|---|---|---|
| LPSID‐* | LivePerson | First Party | Current session identifier used for the online chatbot functionality (unique visitor identifier) | Session-only cookie (deleted when the browser closes) |
| LPVID | LivePerson | First Party | Visitor identifier for web messaging used for the online web chatbot functionality | Persistent |
C) Analytics (consent required):
| Cookie name | Provider | First Party/ Third Party | Purpose of cookie | Duration |
|---|---|---|---|---|
| _ga | Google LLC Google Analytics 4 (GA4) | First Party as it runs on our pages and is set on our domain even though the analytics service is provided by Google | distinguishes users for analytics purposes | Up to two years |
| _ga_<container-id> | Google LLC Google Analytics 4 (GA4) | First Party | persists session state | Up to two years |
| _gat | Google LLC (Google Analytics 4 - GA4) | First Party | Used to throttle request rate (i.e., limits the number of analytics requests to help manage traffic) | 1 minute |
| _gid | Google LLC (Google Analytics 4 - GA4) | First Party | Used to distinguish users by assigning a unique value for each page view | 24 hours |
7. Third Party providers and transfers
We use several Third Party service providers that set cookies or
similar technologies through this Site to enable the services they
provide (for example, analytics, messaging, or security functions).
These providers process data under their own contractual terms and
privacy notices, and some may transfer data outside the UK and/or EEA
(including in the United States) in accordance with their obligations
under applicable privacy laws.
The key Third Party providers we use are:
- Google - provides analytics and measurement technologies. (See Google's Analytics and privacy disclosures for further info: Safeguarding your data - Analytics Help & Google Privacy Policy)
- LivePerson - provides web-messaging and functional cookies that support chat and customer-interaction services. (See LivePerson's cookies/storage guidance here: Privacy | Live Person)
- Imperva (Incapsula) - provides website security and Web Application Firewall (WAF) services, using cookies for threat mitigation, load balancing and session protection. (See Imperva's cookie documentation here: Cookie Notice | Imperva)
8. Managing your cookie choices
At any time, you can:
- use the on-site "Manage Cookies" control to Accept all, Reject non-essential, or set granular preferences. Our Cookie banner presents "Accept" and "Reject" options with equal prominence and without design nudges
- withdraw your consent at any time through the same control. If you reject non-essential cookies, we immediately stop all non-essential cookies and related scripts from running
- use your browser controls and settings to manage cookies (e.g. Chrome, Edge, Safari, Firefox). For help, see your browser's "Help" section or visit About Cookies
- opt-out of Google Analytics across all websites by installing Google's opt-out add-on: http://tools.google.com/dlpage/gaoptout.
We will not set any non-essential cookies without your prior consent. None of the cookies used on this Site are harmful, and none track your activity outside this Site. Blocking non-essential cookies will not affect your access to this Site, but some optional features (such as the chat tool) may not work.
9. sessionStorage and localStorage
This Site may use sessionStorage and localStorage (sometimes called "local data storage"). These are small data files stored by your browser and are treated in the same way as cookies under privacy laws because they store or access information on your device.
We use these technologies for essential, short-lived functions, such as maintaining page state, security tokens, or basic user interface settings.
sessionStorage:- stores data only for a single browser-tab session
- data remains available while the tab is open (including page reloads)
- each tab has its own sessionStorage
- closing the tab or browser deletes it automatically
- stores data that remains until you manually clear it
- data does not expire automatically
Where similar technologies (such as localStorage or sessionStorage) are used for non-essential purposes (e.g. optional preferences or analytics-related storage), we will only use them after you have given consent. Blocking non-essential storage will not affect access to the Site, but some optional features may not work as intended.
10. Updates to this policy
We may update this cookie policy from time to time. When we make changes, we will publish the updated version on this page and revise the "Last updated" date at the top of the policy. We encourage you to review this page periodically to stay informed about how we use cookies and similar technologies on this Site.
11. Questions
If you have any questions about this policy or our use of cookies and similar technologies on this Site, you can contact Capita's Privacy team:
By post: Capita Pension Solutions Limited, First Floor, 2 Kingdom Street, Paddington, London, England, W2 6BD
Attn: Group Privacy
By email: privacy@capita.com