How do I register?

Click on the Register button in the top right of the page and follow the instructions. You will need your National Insurance number and this must match the one on your pension record for successful registration.

I have not received a PIN

If you have just registered, a PIN will be issued within 24 hours of registration, either by email or SMS (text message) depending on the option you selected. If you elected to receive your PIN by email, make sure to check your spam or junk folder.

Login Name, Password and PIN

If you have forgotten your Login Name, Password, or PIN, please go to the Reminders section on the left of the screen and click on the appropriate reset/reminder.

Please note that if you reset your password, the password generated for you is case sensitive.

My account is locked

Your account locks after three failed attempts to log in. You can use the Unlock Your Account option, or alternatively contact us and a member of the administration team will be able to assist.

The website will not accept my email address

Please contact us and a member of the administration team will be able to assist.

Why am I asked to log in again when I was already logged in?

There are several possible reasons that you were asked to log in again; the most likely is that your web browser was inactive for a certain amount of time. This is a safety precaution we have put in place to help prevent unauthorised access to your account.

We recommend that you always click "Log Out" before leaving the website and closing your internet browser.

Why does the website not recognise my response to the security image?

Under certain circumstances the security image shown to you can be temporarily stored on your computer and result in a different image displaying in your browser than it should. By default, with the majority of internet browsers, this should not happen. To ensure this isn't problematic, you can perform a "hard refresh" of the image using Ctrl+F5 (Options+Cmd+E on Mac using Safari).

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