Hartlink Online Portal

1

Registration

2

Authentication

3

Welcome

Welcome to the Yorkshire and Clydesdale Bank Pension Scheme website. You can register for your pensions account in three simple steps:

Choose the username and password that you will use to log in to your account. If you have other accounts already, please make sure you don't use the same username or password. You will also set up a security question and choose which authentication method you want to use to keep your account safe.
Enter your details and select your contact and notification preferences.
Authenticate with the method of your choice.

Please note that all fields are mandatory unless marked otherwise.

Your Account

Username

Your username must be at least 8 characters long (letters or numbers) with a maximum of 40.

Password

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Please enter a password

Your password must meet the following criteria:

Contain a number
Contain a lower case letter
Contain an upper case letter
Contain a special character (!@£$%^&*)
Be at least 8 characters long

Confirm your Password

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Passwords do not match

Security Question

Please enter a security question

Answer to your Security Question

Please enter an answer to your security question

It is strongly advised that you choose a security question and answer unique to you.

Contact Details

Your Email Address

Please enter a valid email address

Confirm Email Address

Email addresses do not match

Mobile/ Telephone Number

Please enter a valid phone number

Contact preferences

Select your preferred method
to receive documents.

Tell me more

Digital: You can choose to go paperless. This is a secure and convenient way to manage your pension. Your documents will be uploaded to your secure mailbox and you will not receive a paper copy. You have option to download and save/print the documents. You can change this preference at anytime through your online account in "Change Account Details".

Paper: We will continue to send all documents through post as well as upload your documents to the secure portal. You can change this preference at any time through your online account in "Change account details".

Digital Paper Please select at least one of the above contact
preferences before completing registration.

Notification preference

Select how you would like to be
notified about the new document
uploaded into your secure portal.

Email SMS (Text message) Please select at least one of the above notification
preferences before completing registration.

Authentication

To enhance the security of your account, you can choose to enable Multi-Factor Authentication (MFA) with SMS (text to your mobile phone) or an Authenticator app, meaning you will get a one time use Personal Identification Number (PIN) number each time you log in. Or you can choose to receive a re-usable PIN via an Email.

What is Multi-factor authentication (MFA)?

Multi Factor Authentication (MFA) requires you to input two pieces of information to access the portal such as a password and a PIN number. It is a crucial component of strong identity verification and helps us to keep your account safe.

What are your options?

To keep your data secure we offer a choice of MFA options. The first 2 are the most secure and send you a new, one time use PIN code every time you log in.
One time use PIN via SMS: Every time you log in, a one-time use PIN is sent to your mobile phone. You will need to enter this code when prompted during the login process.
One time use PIN via an Authenticator app: You will be required to download an authenticator app such as Google, Microsoft and Authy etc. to your mobile device. This app will generate a one-time use PIN every time you log in, and you will need to enter this code when prompted during the login process.

Recognising that not everybody has access to a mobile device we also offer a re-usable PIN via email. This PIN will be sent to your email address and will stay the same for each login attempt. You will need to remember this PIN and enter random characters from it each time you log in.

Authentication method

Select an authentication method of your choice to verify your identity.

Re-usable PIN via an Email One time use PIN via an Authenticator app One time use PIN via SMS Please select your method of authentication.

Personal Details

National Insurance Number

Please enter a valid NI number

Surname

Please enter a surname

Gender

Male Female

This information is used to match your pension records to your account.

Date of Birth The input is / separated

Please enter a valid date of birth

Please enter the captcha code shown below to proceed

Captcha code

Captcha code should be exactly 5 characters

I have read and agree with the Terms and Conditions